FAQ

Guest acknowledges the full responsibility to obtain any required tourist entry visa(s) in a timely manner prior to the tour departure date. All guests are requested to consult with a travel agent or the destination’s Embassy or Consulate Office in order to inquire or apply for any tourist entry visa where required. For more information on visa requirements for China, please refer to https://www.chinatour.com/china-guide-and-tools/china-travel-tools/china-visa/.

Guest may choose to purchase tourist visa application services facilitated by Elite Voyages only after the full payment of the tour booked. The visa application fees may vary for different countries and are non-refundable. Elite Voyages assumes no guarantee for the procurement of any tourist visa for our guests.

Elite Voyages is not responsible when guest(s) is/are denied entry into any country for any reason even with the possession of a valid passport(s) and valid entry visa(s).

Non-U.S. passport holders are required to contact the relevant destination’s Embassies or Consulate Offices for legal entry requirements.

All cancellations must be done in writing. Verbal cancellation by phone will not be accepted. Written notice of cancellation must be received by Elite Voyages either by email, fax or postal mail. The following cancellation fees for published tour programs, except special promotional tours, sales or deals, will be imposed on a per-person basis according to the date of receipt and acknowledgment for such cancellation:
a) 120 or more days prior to departure date @ $200 per person
b) 60-119 days prior to departure date @ $300 per person
c) 30-59 days prior to departure date @ $400 per person
d) 15-29 days prior to departure date @ $500 per person
e) 3-14 days prior to departure date @ $1000 per person
f) Within 48 hours prior to departure date including no-shows @ 100% of tour fare

Elite Voyages reserves the right to issue the airline ticket(s) or through its authorized agent issues airline ticket(s), and to make all travel reservations and arrangements immediately upon receipt of full tour payment. In addition to the above-stated cancellation charges, the guest will be wholly liable for any additional cancellation penalty fee(s) or service charge(s), including and limited to any pre-paid non-refundable payments, from travel suppliers and/or intermediaries such as those of airlines, hotels, cruises, trains and/or ground operators who may have already issued tickets or confirmation of reservation(s) at the time of cancellation (regardless of number of days prior to departure). In the event of the guest’s travel companion or roommate canceling the trip, the guest will be responsible for the resulting additional single supplement charge.

Special promotional tours, sales or deals when all bookings are deemed as final once purchased and are being paid in full at the time of reservation, will not be refundable and are non-transferable upon cancellation at any time.

Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special requirements regarding airline tickets for children, guest must contact the airlines directly. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter is written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that guests can also contact the appropriate consulate and airlines as they may have additional requirements.

Tour fare for children at 11 years or younger will be priced at 80% of the regular adult fare for published tour programs except for the special promotional tours, sales or deals, and no extra bed will be provided. Children in this age group will need to be accommodated in the same room with at least one adult in most hotel properties during the tour journey.

No child fare will be available for children 11 years or younger for special promotional tours, sales or deals, and no extra bed will be provided.
Children of 12 years or older at the time of travel will be charged at the regular adult price.

Tour arrangements for infants under 2 years of age cannot be booked online. In such instances, guests may consult a travel agent or contact us for quotes during our regular business hours (Pacific Standard Time).

Guest is responsible for all air transport segments (unless otherwise as specified in the itinerary purchased). It shall be the guest’s sole responsibility to make his/her own travel plans in accordance with the tour package’s scheduled arrival and departure dates purchased.

Guest is hereby advised to re-confirm with a travel agent or Elite Voyages about the arrival and/or departure details, including and not limited to the date(s), time(s) and city (cities) of the tour purchased before committing to own transportation purchase(s) and ticket issuance.

Guest is solely responsible for own airport or travel transfers to or from the hotel(s), and own travel arrangement(s) to or from the meeting location(s) for the start or the end of the tour where applicable.

Recognizing that unforeseen circumstances can disrupt and/or cancel any carefully arranged journey, we strongly recommended for every traveler’s protection, that travel insurance must be purchased for every planned trip. A specially negotiated optional third-party travel insurance plan is available for your separate purchase. For the description of coverage and benefits please refer to: https://chinatour.travelexinsurance.com/